Shipping policy
Shipping Policy
Thank you for shopping with ByBlackshear. We take care in preparing and packaging artwork and other items so they arrive safely and in the condition intended.
Order Processing
Processing times may vary depending on the item ordered.
Some artwork, signed and numbered editions, limited-edition pieces, and specialty items may require additional preparation or handling before shipment. If a specific processing estimate is provided on a product page, at checkout, or in your order confirmation, that estimate applies to that order.
Please note that processing time is separate from carrier transit time.
If you have a question about the expected processing time for an order, contact us at:
Shipping Methods and Delivery Estimates
Available shipping methods, rates, and destinations are determined at checkout based on the items in your order and the shipping address provided.
Once an order has shipped, you will receive a shipping confirmation with tracking information when tracking is available.
Delivery dates and transit times provided by ByBlackshear or a shipping carrier are estimates and are not guaranteed. Delays may occur because of carrier conditions, weather, holidays, customs processing, or other circumstances outside our control.
Packaging and Product Presentation
Different products require different methods of packaging and shipment.
Artwork, prints, canvas editions, silk pieces, and other products may be packaged differently according to their size, material, and presentation requirements.
Any important product-specific details—such as dimensions, framing, presentation boxes, Certificates of Authenticity, or other included materials—will be described on the applicable product page when relevant.
Unless a frame is specifically stated as included with an artwork, customers should not assume that framing is included.
Shipping Address
Please carefully review your shipping address before submitting an order.
ByBlackshear is not responsible for delays, additional shipping costs, or delivery problems caused by an incorrect or incomplete address provided by the customer.
If you discover an address error after placing an order, contact us as soon as possible at support@byblackshear.com. We will make a reasonable effort to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the shipping carrier.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, incorrect, or materially different from the item ordered, please contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photographs of the artwork or item
- Photographs of the shipping container and packaging if damage occurred during transit
Please retain the original packaging and all materials included with the order while the claim is being reviewed.
Depending on the circumstances and availability of the item, an approved claim may be resolved through a replacement, correction, or refund.
Because some artwork is produced as a limited edition, an identical replacement may not always be available.
For complete return and refund terms, please review our Refund Policy.
Lost or Delayed Shipments
If tracking information shows an unusual delay or you believe your shipment may have been lost, please contact us at support@byblackshear.com.
We will work with you and, when appropriate, the shipping carrier to investigate the shipment.
A carrier delay by itself does not automatically qualify an order for a refund. If a shipment is confirmed lost or another delivery problem cannot reasonably be resolved, ByBlackshear will determine the appropriate resolution based on the circumstances.
International Orders
If shipping is available to your international destination, your order may be subject to customs processing, import duties, taxes, brokerage fees, or other charges imposed by the destination country.
Unless those charges are specifically collected at checkout, they are the responsibility of the recipient.
ByBlackshear does not control customs processing times or charges imposed by foreign governments, customs authorities, or shipping carriers.
Customers are responsible for ensuring that an item can legally be imported into the destination country.
Refused or Undeliverable Packages
If an order is returned to ByBlackshear because it was refused, unclaimed, or could not be delivered because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply before the order can be sent again.
Any refund or other resolution for a returned shipment will be determined after the item has been received and inspected and will remain subject to the applicable Refund Policy.
Questions About Shipping
For questions about an order, delivery, or shipping issue, please contact:
Nothing in this policy is intended to limit any rights or remedies required under applicable law.