Refund policy
Refund Policy
Because many items sold through ByBlackshear are signed, numbered, limited-edition, or otherwise collectible works, purchases of these items are generally considered final sale.
Signed, Numbered, and Limited-Edition Artwork
Signed, numbered, and limited-edition artwork is not eligible for return or exchange due to a change of mind, preference, or other non-defect-related reason.
This policy helps protect the integrity of limited editions and the individual artwork, edition number, artist signature, and Certificate of Authenticity associated with each piece.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, incorrect, or materially different from the item you ordered, please contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photographs of the artwork or item
- Photographs of the shipping packaging if the item was damaged during transit
Please retain the original packaging and all materials included with the order until your claim has been reviewed.
If your claim is approved, ByBlackshear will work with you to provide an appropriate resolution. Depending on the circumstances and availability of the item, this may include a replacement, correction, or refund.
Because some artworks are part of limited editions, an identical replacement may not always be available.
Returns of Approved Claims
Please do not return any item without first contacting ByBlackshear and receiving return instructions.
For an approved return, the artwork or item must be returned with all materials originally supplied with it, including any Certificate of Authenticity, edition documentation, packaging, or other accompanying materials when applicable.
ByBlackshear will provide instructions regarding return shipping for approved damaged, defective, or incorrect orders.
Unauthorized returns may not be accepted.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@byblackshear.com.
We will make a reasonable effort to accommodate cancellation requests before an order has entered processing or fulfillment. However, cancellation cannot be guaranteed once preparation, processing, or shipment has begun.
Refunds
If a refund is approved, it will be issued to the original payment method.
Please allow additional time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.
Original shipping charges may not be refundable unless the return results from damage, defect, an incorrect shipment, or another error by ByBlackshear.
Discretionary Exceptions
ByBlackshear may choose to make an exception to this policy in an individual customer-service situation at its discretion.
Any exception made in one situation does not change this policy or create an obligation to make the same exception in another situation.
Questions
If you have questions about a return, refund, damaged shipment, or order issue, please contact:
Nothing in this policy is intended to limit any rights or remedies that may be required under applicable law.